We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. We do the work for you - while you can relax. Bank information Filter your search by city, rent, home type etc. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Expand your search and see available rentals in popular cities. I initially didn't have a great experience with the customer service but since then have been reached out to understand the matter in more detail and the team have been helpful . You agree to indemnify Rentola for any loss suffered by Rentola and reimburse any costs. You can cancel your subscription at any time through your profile page, until the end of the current subscription period. Hi Glory,Thank you very much for your review. Not only that, but they were extremely helpful and supportive, which build my trust on Rentola. Expand your search and see available rentals in popular cities. Search. The barista has noticed Grace becoming a regular customer and introduces herself. We have requested your contact details so we can get in touch with you. How can we help you today? I cancelled straight away when I read the reviews. Nina was kind and courteous to my quite frank response. 20 then to just go VIEW a house. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. We are a rental home search engine. By purchasing Rentolas services, you have a 14-day right of cancellation if the purchased product is not used. Reply from Rentola.ie - Making property search smarter. Hi Celia,Thank you very much for your review. Always welcome customers with a smile and a respectful demeanour. Create a free listing and get contacted by interested tenants within 24 hours. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . Rentola.com.au . We are an multi-international team located on several continents around the globe, dedicated to helping both tenants and landlords find the perfect match. Below is the list of 10 major responsibilities and duties of customer service employees. Should you need any help, feel free to get in touch with our customer service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Reply from Rentola.it. We are here to help, so sign up here and upgrade your experience in the rental industry today. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Responding quickly: A customer will appreciate fast response times when they want to ask a question or highlight a problem. Feel free to reach out to our customer service via phone or e-mail if you have any further questions.Have a nice day!Kind regards,DavidRentola.ie. We reserve the right to remove stored content and take technical and legal measures to exclude users from our site if we believe that they are causing problems or that their actions are inconsistent with the wording or spirit of our policy. Do you agree with Rentola.co.uk - Making property search smarter's 4-star rating? About; Terms and conditions; Blog; Buy Premium Profile; . When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. You agree not to copy, modify or distribute our website or its content, copyrights or trademarks. She just made my week less stressful. 4. Rentola is entitled to remove content from its portal without notice if we deem it necessary to terminate, infringe, and care for any third party, or to comply with any law whatsoever. How can we help you today? We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Find rental - free. So I am happy, Hi Shafeena,Thank you very much for your review. 1 review. Rentola is a recommendable site for rental searches to those in need. Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. Have a great day!Best regards Rentola. Rentola.ie. Check out what 18 people have written so far, and share your own experience. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Use the search box at the top, enter the area you want to live in, and tap Search. Your feedback means a lot to us. and thus deliver the best possible service for you. After that, the money is automatically deducted each time the subscription is renewed. By setting up a SearchAgent, you increase your chances of finding a new home that meets all your wishes. Then you've come to the right place. They are not making pictures as mandatory on the website but then reject approval saying there are no pictures. Then you've come to the right place. Many thanks. Are you looking for your new rental property? You should keep this in mind! Use the search box at the top, enter the area you want to live in, and tap Search. Showing empathy: Employees that try to understand a customer's point of view make a customer . You will not receive an email notifying you of the charge. Our prices are quoted in EUR and these may change from time to time. Super helpful and kind. Filter your search by city, rent, home type etc. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. . Ive emailed your services 3 times already and no one has got back to me. Reply from Rentola.ie - Making property search smarter, Hi Kritof,Thank you very much for your review. Update: There was some kind of delay with the cancellation but after a few days, Rentola confirmed that it was cancelled and made an exception to help me. Are . However, for technical reasons, you cannot unsubscribe for the first 24 hours. Until the next time. We'll let Naomi know about your message and she definitely is an asset to our team. Looking forward to your cooperation. We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie. Were sorry you arent satisfied with our service. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Hi ,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards. Then you've come to the right place! By purchasing Rentola's services, you have a 14-day right of cancellation if the purchased product is not used. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.ie, part of RENTOLA IRELAND APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137832 | VAT: DK43137832 |, Help: Get answers for your questions here. Constantly empower customers to get their own answers themselves." - Dan Pena . You can also use our smart filtering options to find your new dream home. I recently subscribed to rentola and forgot to unsubscribe and ended up getting charged. I had forgotten I started a free trial and they handled my situation quickly and professionally. Related: Guide To Customer Service. Good customer service examples. Popular searches. Reply from Rentola.com - Making property search smarter. Im only leaving this review because of the services i received from Naomi. Should you need any help, feel free to get in touch with our customer service. It goes against our guidelines to offer incentives for reviews. We therefore reserve the right, without notice, to change current terms and prices. Do you agree with Rentola.ca - Making property search smarter's 4-star rating? The communications with costumer service wasn't being effective due to the automatic responder but once Nina took my problem she resolved it in no time. No wonder all the listings stay on there, who can afford 20 to just go view a place? Answering questions about a company's products or services. Check out what 295 people have written so far, and share your own experience. Tips for avoiding housing fraud and scam ads. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. We also ensure all reviews are published without moderation. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Woluwe-Saint-Lambert - Sint-Lambrechts-Woluwe (436), Woluwe-Saint-Pierre - Sint-Pieters-Woluwe (384), Help: Get answers for your questions here. The retailer who finds a way around stockouts . Most customer service phrases have the goal of making the customer feel understood. Find rental home in Vancouver. Action step. Apartments and houses for rent. For tenants For landlords Payment Account Subscription SearchAgent Rentola . Ring me on 0838334790 jamie, Hello Jamie,Thank you for your review.You can check for available properties on our website by searching within your preferred area.You can also create a SearchAgent that will notify you by email when new properties become available in that area. At Rentola, we facilitate the contact . Customer support falls under the customer service umbrella yet prioritizes customers who have trouble or require assistance with a product or service they purchased. For example, notification of a housing ad could be based on suspicions about a false housing advertisement, an ad with clear errors in description / price, errors in contact details of landlord etc. Besides having a lot of offers, when I had a problem with the site, they were quick to help, answering in less than a day. If the customer has a problem, these phrases can also tell them how you plan to resolve that issue. Rightful owners of copyrights, trademarks or other immaterial property rights may report advertised content that infringes their rights and request that this content be removed. I contacted them and was told that another email address that I have never seen before was attached to my subscription. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. ?EDIT: they charged me 39 for cancelling!!! If you request Rentola to manually or automatically create content when copying from a website or other digital media, it is emphasized that you must obtain all necessary third party consent / licenses before Rentola is requested to automatically download the content. Had forgotten i started a free trial and they handled my situation and. Need any help, rentola customer service sign up here and upgrade your experience to! To the right place your new dream home and share your own experience Rentola.ca making... Without notice, to change current Terms and prices welcome customers with a smile and a respectful demeanour not that. Support falls under the customer service phrases have the goal of making customer! 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